Hello, How Can We Help You?

How do I unbox and set up my new robot?

Carefully unbox your robot and inspect all components for damage. Refer to the Quick Start Guide included with your product for step-by-step setup instructions. Key setup steps typically include: charging the battery fully, powering on the device, connecting to your network, installing required software, and running initial calibration.

What are the minimum system requirements for operating my robot?

Minimum requirements vary by product model. Generally, you will need a compatible control interface (computer, tablet, or mobile device), a stable network connection (WiFi or Ethernet), appropriate power supply, and sufficient physical space for operation. Specific system requirements are detailed in your product's technical documentation. Contact technical support if you have questions about your specific setup.

How do I charge my robot's battery?

Connect the provided charging cable to the robot's charging port and plug into a standard electrical outlet. Most robots charge fully within 4-8 hours depending on battery capacity. Do not attempt to charge with incompatible chargers as this may damage the battery. Some models include fast-charging capabilities. Refer to your product manual for specific charging instructions and estimated charge times.

What is the battery life and how do I maximize it?

Battery life depends on usage patterns, operating conditions, and robot configuration. Typical battery life ranges from 4-12 hours of continuous operation. To maximize battery life: operate in moderate temperatures, avoid extreme speeds or loads, use power-saving modes when appropriate, and maintain proper battery care. Battery degradation is normal over time; replacement batteries are available through our support channels.

How do I connect my robot to WiFi or network?

Access the robot's network settings through the control interface or mobile app. Select your WiFi network and enter the password. For Ethernet connection, plug the network cable directly into the robot's Ethernet port. Once connected, verify connectivity by checking the network status indicator. If connection fails, restart the robot and try again. Contact technical support if you experience persistent connectivity issues.

What safety precautions should I take before operating my robot?

Always read the safety documentation before operating your robot. Key safety practices include: ensuring adequate space for movement, keeping hands and objects clear of moving parts, using emergency stop buttons when available, never modifying the robot without authorization, and following all operational guidelines. Wear appropriate protective equipment if working in industrial environments. Report any safety concerns to technical support immediately.

Do I need special training to operate my robot?

Basic operation requires minimal training and can be learned through our Quick Start Guide and video tutorials. Advanced features and programming require more technical knowledge. We offer training programs, webinars, and certification courses for users who want to develop advanced skills. Contact our training department for information about available programs.

Why won't my robot power on?

Check that the battery is fully charged by connecting the charger and waiting for the charging indicator to show complete. Verify that the power button is being pressed correctly and held for 2-3 seconds. Check for any physical damage to the power button or charging port. If the robot still does not power on, try a hard reset by holding the power button for 10 seconds. If the issue persists, contact technical support.

How do I perform a hard reset?

Hold the power button for 10-15 seconds until you see a reset indicator (usually a light flash or vibration). The robot will power off and restart. A hard reset clears temporary issues but does not erase saved data or configurations. Use this troubleshooting step if your robot becomes unresponsive or behaves unexpectedly.

What should I do if the battery drains quickly?

Quick battery drain may indicate heavy usage, high-performance mode, or battery degradation. Check your usage patterns and consider using power-saving modes. Verify that background processes and sensors are not consuming excessive power. If the robot is new, battery performance may improve after several charge cycles. If drain is abnormal, the battery may need replacement. Contact technical support for battery diagnostics.

Can I use a different charger with my robot?

Only use the charger provided with your robot or an officially approved replacement charger. Using incompatible chargers may damage the battery, void your warranty, and create safety hazards. If you need a replacement charger, purchase it from our official store or contact our support team.

How often should I replace the battery?

Battery lifespan typically ranges from 2-4 years depending on usage and care. You may notice reduced battery capacity after 500-1000 charge cycles. When battery performance degrades significantly, replacement is recommended. Replacement batteries are available through our website or support channels. Battery replacement is straightforward and can be performed by users in most models.

Is it safe to leave my robot charging overnight?

Yes, most modern robots include overcharge protection, making overnight charging safe. However, for optimal battery longevity, avoid leaving the robot on the charger for extended periods after it reaches full charge. Unplug the charger once charging is complete. If your robot does not have automatic charge protection, do not leave it unattended while charging.

My robot keeps disconnecting from WiFi. What should I do?

WiFi disconnections may result from weak signal, interference, or network configuration issues. Move the robot closer to your WiFi router to strengthen the signal. Check for interference from other devices operating on the same frequency (microwaves, cordless phones). Restart your WiFi router and the robot. If disconnections persist, try connecting to a different WiFi network to isolate the problem. Contact technical support if the issue continues.

How do I connect my robot to a mobile app?

Download the official mobile app from your device's app store. Open the app and follow the pairing instructions. Ensure your robot is powered on and connected to the same WiFi network as your mobile device. The app will search for available robots and display them for pairing. Select your robot and follow any additional authentication steps. Once paired, you can control and monitor your robot from the app.

Can I control my robot remotely over the internet?

Yes, remote control is available through our cloud platform. Enable remote access in your robot's settings and create a cloud account. Your robot will connect to our secure cloud servers, allowing you to control it from anywhere with internet access. Remote control features and latency depend on your internet connection speed. Contact technical support for detailed remote access setup instructions.

What is the range of wireless control?

Wireless control range depends on your WiFi network coverage. Typically, you can control your robot anywhere within your WiFi network range (usually 50-100 meters in open space). Obstacles and interference can reduce range. For extended range, consider using a WiFi extender or mesh network. Remote internet control has no distance limitations but depends on internet connectivity.

How do I improve my robot's WiFi signal?

Position your WiFi router in a central location and elevated position for better coverage. Reduce obstacles between the router and robot. Move away from sources of interference such as microwaves and cordless phones. Consider upgrading to a dual-band router that supports both 2.4GHz and 5GHz frequencies. For large spaces, use WiFi extenders or mesh networks to expand coverage.

Can I connect multiple robots to the same network?

Yes, multiple robots can operate on the same network. Each robot receives a unique network address and can be controlled independently. Ensure your network has sufficient bandwidth to support multiple devices. For optimal performance with many robots, consider using a dedicated network or professional-grade WiFi infrastructure. Contact technical support for guidance on multi-robot network setup.

How do I update my robot's firmware?

Firmware updates are typically performed through the robot's control interface or mobile app. Check for available updates in the Settings menu. If an update is available, connect to power and WiFi, then initiate the update. The robot will download and install the update automatically. Do not power off the robot during the update process. Updates usually take 5-15 minutes. Your robot will restart automatically when complete.

What improvements are included in firmware updates?

Firmware updates typically include performance improvements, new features, security patches, and bug fixes. Release notes accompanying each update describe specific improvements and changes. We recommend installing updates promptly to ensure optimal performance and security. Some updates may be mandatory for compatibility with new features or services.

How do I roll back to a previous firmware version?

Firmware rollback is generally not recommended as newer versions include important security and stability improvements. However, if you experience issues with a new firmware version, contact technical support. We can provide instructions for reverting to a previous version if necessary. Always backup your settings before attempting a rollback.

Can I install custom software or firmware on my robot?

For advanced users, we provide software development kits (SDKs) and APIs for custom application development. Custom firmware installation may void your warranty and is not officially supported. If you want to develop custom applications, refer to our developer documentation and contact our developer support team. We offer resources and support for legitimate development projects.

How do I access the developer documentation?

Developer documentation is available on our website in the Developer Center section. You will find API references, SDK documentation, code examples, and development guides. Create a developer account to access advanced resources and join our developer community. Contact our developer support team if you have questions about development resources.

What programming languages are supported?

Our robots support multiple programming languages including Python, C++, JavaScript, and ROS (Robot Operating System). Language support varies by product model. Refer to your product's developer documentation for specific language support and code examples. Our SDK provides libraries and tools for each supported language.

How do I calibrate the sensors on my robot?

Sensor calibration procedures vary by sensor type. Most robots include automatic calibration routines accessible through the Settings menu. For manual calibration, refer to your product's technical documentation. Calibration is typically required when the robot is first set up and periodically during operation. Poor calibration can affect performance, so follow calibration procedures carefully.

What should I do if a sensor is not responding?

First, verify that the sensor is properly connected and powered. Check for any visible damage to the sensor or its cable. Restart the robot to reset sensor connections. If the sensor still does not respond, try updating the firmware as the issue may be software-related. If the sensor remains unresponsive, it may require replacement. Contact technical support to arrange sensor replacement under warranty if applicable.

How do I replace a damaged component?

Many components can be replaced by users following the replacement guide in your product manual. For complex components or if you are uncomfortable performing replacement, contact our support team. We can provide replacement parts and detailed instructions or arrange professional replacement service. Warranty coverage for component replacement depends on the cause of damage.

What are the environmental operating conditions for my robot?

Operating conditions vary by model. Typical specifications include temperature range (usually 0-40°C), humidity range (usually 20-80%), and dust/water resistance ratings. Exceeding these conditions may damage the robot or void warranty. Refer to your product's technical specifications for exact operating conditions. For operation in extreme environments, contact technical support for guidance.

Can I upgrade components on my robot?

Many robots support component upgrades including sensors, processors, and actuators. Available upgrades vary by model. Contact technical support with your model number to determine what upgrades are compatible and available. Upgrades may require firmware updates or recalibration. Professional installation is recommended for complex upgrades.

How do I maintain my robot to ensure longevity?

Regular maintenance extends your robot's lifespan. Key maintenance tasks include: keeping the robot clean and free of dust, checking connections regularly, updating firmware, monitoring battery health, and storing in appropriate conditions when not in use. Avoid exposing your robot to extreme temperatures, moisture, or physical shock. Detailed maintenance procedures are provided in your product manual.

My robot is moving erratically or not responding to commands.

This may indicate a connectivity issue, software glitch, or hardware problem. First, restart the robot by powering it off and on again. Check that your control interface is properly connected and communicating with the robot. Verify that the latest firmware is installed. If the issue persists, try a hard reset. If erratic behavior continues, contact technical support as this may indicate a hardware issue.

The robot's movements are jerky or delayed.

Jerky movements may result from poor WiFi connectivity, high CPU usage, or mechanical issues. Check your WiFi signal strength and move closer to the router if needed. Close unnecessary applications on your control device to reduce CPU load. Verify that all mechanical joints move freely without resistance. If the issue persists, update the firmware and contact technical support.

My robot is making unusual sounds or vibrations.

Unusual sounds or vibrations may indicate mechanical issues, loose components, or motor problems. Power off the robot immediately and visually inspect for loose parts or debris. Check that all components are properly assembled and connected. Restart the robot and listen for the sounds again. If the issue persists, do not continue operating the robot as this may cause further damage. Contact technical support for diagnosis and repair.

The robot's performance has degraded over time.

Performance degradation may result from firmware issues, battery degradation, or mechanical wear. Update to the latest firmware version. Check battery health and consider replacement if battery capacity has decreased significantly. Clean the robot to remove dust and debris that may affect performance. If performance does not improve, contact technical support for diagnostics.

I cannot establish a connection between my robot and control device.

Verify that both devices are powered on and connected to the same network. Check that you are using the correct pairing code or credentials. Restart both the robot and control device. Ensure that your network allows communication between devices (check firewall settings). If the issue persists, try connecting to a different network to isolate the problem. Contact technical support if connection issues continue.

The robot's camera or sensors are providing blurry or distorted images.

Clean the camera lens or sensor with a soft, dry cloth. Adjust focus if your model has manual focus capability. Verify that lighting conditions are adequate for the camera. Check that the camera is properly calibrated. If the issue persists, the camera or sensor may require replacement. Contact technical support for camera diagnostics and replacement options.

How do I program custom behaviors or routines?

Most robots support behavior programming through graphical interfaces or code-based development. For graphical programming, use the included behavior editor to create routines by connecting visual blocks. For code-based development, use our SDKs and APIs with supported programming languages. Detailed programming guides and code examples are available in our developer documentation.

Can I integrate my robot with other systems or devices?

Yes, our robots support integration with external systems through APIs, webhooks, and standard protocols like MQTT and HTTP. Integration capabilities vary by model. Refer to the API documentation for your product to understand available integration options. Contact our developer support team for assistance with complex integrations.

How do I use machine learning or AI features?

Advanced AI features may be available through our cloud platform or local processing depending on your model. Enable AI features in your robot's settings and follow configuration instructions. Some features require training data or model uploads. Refer to the AI feature documentation for your product. Contact technical support for guidance on using advanced AI capabilities.

What is ROS and how do I use it with my robot?

ROS (Robot Operating System) is a flexible framework for robot software development. Many of our robots support ROS integration. To use ROS, install the ROS distribution appropriate for your robot and operating system. Download the ROS packages for your robot model. Refer to our ROS documentation and tutorials for setup and usage instructions. Join our ROS community forum for support and collaboration.

How do I access real-time sensor data?

Real-time sensor data can be accessed through the control interface, mobile app, or programmatically through our APIs. For programmatic access, use the SDK for your preferred programming language. Sensor data streams can be logged for analysis and visualization. Refer to the API documentation for specific sensor data formats and access methods.

Can I record and replay robot movements?

Yes, most robots support movement recording and playback. Use the control interface to record movements, which are saved as motion sequences. Playback features allow you to replay recorded movements with adjustable speed and repetition. Advanced users can edit recorded sequences programmatically. Refer to your product documentation for recording and playback procedures.

How can I improve my robot's performance?

Performance optimization depends on your specific use case. General recommendations include: updating to the latest firmware, optimizing network connectivity, reducing unnecessary background processes, tuning sensor parameters, and ensuring adequate power supply. For specific optimization advice, contact technical support with details about your application and performance concerns.

What is the maximum speed and acceleration of my robot?

Speed and acceleration specifications vary by model and configuration. Refer to your product's technical specifications for maximum speed and acceleration values. Actual performance may vary based on load, terrain, and environmental conditions. For detailed performance data, consult your product manual or contact technical support.

How do I reduce latency in remote control?

Latency depends on network conditions and internet speed. To reduce latency: use a wired network connection instead of WiFi when possible, reduce network congestion by closing other applications, move closer to your WiFi router, and ensure your internet connection has sufficient bandwidth. For critical applications requiring minimal latency, use local control instead of remote control.

Can I run multiple applications simultaneously on my robot?

Yes, most robots support multiple concurrent applications. However, running too many applications simultaneously may reduce performance and increase latency. Monitor CPU and memory usage to ensure adequate resources. Disable unnecessary applications when running performance-critical tasks. Contact technical support if you need guidance on resource management for your specific use case.

How do I secure my robot against unauthorized access?

Set a strong password for your robot's control interface and cloud account. Enable two-factor authentication if available. Keep firmware updated with the latest security patches. Restrict network access to authorized devices using firewall rules. For sensitive applications, use a dedicated network for your robot. Contact technical support for advanced security configuration recommendations.

How is my data protected?

We use industry-standard encryption for data transmission and storage. Data transmitted between your robot and our servers is encrypted using SSL/TLS protocols. Cloud-stored data is encrypted at rest. We comply with data protection regulations including GDPR and CCPA. Refer to our privacy policy for detailed information about data handling and protection.

Can I delete my data from the cloud?

Yes, you can delete your data through your cloud account settings. Deleted data is permanently removed from our servers. Some data may be retained for backup purposes for a limited time. For complete data deletion, contact our support team with your account information. Refer to our privacy policy for details about data retention and deletion policies.

How do I report a security vulnerability?

If you discover a security vulnerability, please report it to our security team at security@airobots.com. Provide detailed information about the vulnerability and steps to reproduce it. Do not publicly disclose the vulnerability until we have had time to address it. We appreciate responsible disclosure and will acknowledge and credit security researchers who report vulnerabilities.

Is my robot compatible with [specific software/platform]?

Compatibility depends on your robot model and the software or platform in question. Check the compatibility list in your product documentation or on our website. For unlisted software, contact technical support to determine compatibility. We continuously expand compatibility with popular platforms and tools.

Can I use my robot with ROS 2?

Many of our newer models support ROS 2. Refer to your product's documentation to confirm ROS 2 support. Download the appropriate ROS 2 packages for your robot model. Follow the installation and setup instructions in our ROS 2 documentation. Contact our developer support team if you encounter issues with ROS 2 integration.

What third-party sensors can I connect to my robot?

Compatibility with third-party sensors depends on your robot's hardware interfaces and software support. Common interfaces include USB, Ethernet, I2C, and CAN bus. Refer to your product documentation for available interfaces and supported sensor types. Contact technical support to verify compatibility with specific third-party sensors.

Can I use my robot with cloud platforms like AWS or Azure?

Yes, our robots can integrate with major cloud platforms. Integration methods vary by platform and robot model. Refer to our cloud integration documentation for setup instructions. We provide SDKs and examples for popular cloud platforms. Contact our developer support team for assistance with cloud platform integration.

What is covered under the technical support warranty?

Technical support warranty covers assistance with setup, configuration, troubleshooting, and software issues. Hardware failures covered under the product warranty are addressed through our repair service. Technical support is typically included for the first year of product ownership. Extended support plans are available for additional years.

How do I file a technical support ticket?

Contact our technical support team through email, phone, or our online support portal. Provide your product model, serial number, detailed description of the issue, and steps you have already taken to troubleshoot. We will respond within 24 business hours and work with you to resolve the issue. For urgent issues, call our technical support phone line.

How long does repair service typically take?

Repair timeframes depend on the issue severity and repair complexity. Simple repairs may be completed within 3-5 business days. Complex repairs may take 2-4 weeks. We will provide an estimated repair timeframe when you submit your repair request. Expedited repair service is available for an additional fee.

Can I repair my robot myself?

Many minor repairs and component replacements can be performed by users following our repair guides. However, complex repairs should be handled by our professional service team to avoid voiding warranty. Contact technical support to determine if your specific issue can be addressed through self-repair or requires professional service.

What happens if my robot cannot be repaired?

If your robot cannot be economically repaired, we will offer a replacement or refund depending on warranty coverage and circumstances. Replacement robots are typically provided at no cost if the original robot is under warranty. Refunds are processed according to our refund policy. Contact our support team to discuss options for unrepairable units.

Where can I find the user manual for my robot?

User manuals are available on our website in the Support section. Search for your product model to find the corresponding manual. Manuals are available in PDF format for download and printing. If you cannot find your manual, contact technical support with your product model and serial number.

Are there video tutorials available?

Yes, comprehensive video tutorials are available on our YouTube channel and website. Tutorials cover setup, basic operation, advanced features, programming, and troubleshooting. Subscribe to our YouTube channel to receive notifications about new tutorials. Video tutorials are organized by product model for easy navigation.

How do I access the API documentation?

API documentation is available in our Developer Center on the website. Create a developer account to access full documentation, code examples, and SDKs. Documentation includes API references, integration guides, and best practices. Contact our developer support team if you have questions about API documentation or need additional resources.

Is there a community forum where I can get help?

Yes, our community forum is available at community.airobots.com. Join discussions, ask questions, and share knowledge with other users and developers. Our support team monitors the forum and responds to questions. The forum also includes user-contributed guides, tips, and solutions.

How often is documentation updated?

Documentation is updated regularly to reflect firmware updates, new features, and user feedback. Check the documentation revision date to ensure you are using current information. Subscribe to documentation updates to receive notifications about changes and additions.